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Exchanges and returns

 

RETURN

NEED A REFUND? NO PROBLEM!

 

 

You can return any item (еxcept pajamas, gloves, socks, swimsuits) and receive funds within 14 days (including a few days for delivery) of placing your order.

 

 Return conditions:

 

- To make a return or exchange of goods, you must contact our manager and fill in the Exchange and Return Form that you received with the goods. The form must be attached to the parcel sent for return or exchange.

- We make a refund only when we receive your parcel in our warehouse. Shipment can take up to 2 business days (including weekends and holidays). 

 - If you do not like the product, it will be able to find its happy owner elsewhere. Take care of his proper condition! We check all items upon return.

 - Please ensure that the goods are properly packed to prevent damage during shipment.

 - We are not responsible for goods that were returned to us by mistake

 - Goods purchased during the sale can be returned

 - Processing of the returned parcel takes 48 hours

 - Transport services are paid by the client according to the tariffs of Nova Poshta

 

 

To replace the product with another, you need to place a new order on the site. We cannot send a replacement product automatically, but we will promptly refund, after which we will place a new order.

 

 

 

Return address:

 Chernivtsi, new post office №10

 Recipient: Pizhovska Adelya

Phone number: +38 (050) 867 91 54

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