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Exchanges and returns

 

RETURN

Need a refund? No problem!

 

You can return any item (еxcept pajamas, gloves, socks, swimsuits) and receive funds within 14 days (including a few days for delivery) of placing your order.

 

 Return conditions:

 

- We make a refund only when we receive your parcel in our warehouse. Shipment can take up to 2 business days (including weekends and holidays). 

 

 - If you do not like the product, it will be able to find its happy owner elsewhere. Take care of his proper condition! We check all items upon return.

 

 - Please ensure that the goods are properly packed to prevent damage during shipment.

 

 - We are not responsible for goods that were returned to us by mistake

 

 - Goods purchased during the sale can be returned

 

 - Processing of the returned parcel takes 48 hours

 

 

To replace the product with another, you need to place a new order on the site. We cannot send a replacement product automatically, but we will promptly refund, after which we will place a new order.

 

 

 

Return address:

 Chernivtsi, new post office №10

 Recipient: Tsiganyuk Anna

Phone number: +38 (095) 175 72 55

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